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Your use of this website is expressly conditioned on your acceptance of these Terms of Use. If you do not agree with any section of the Terms of Use, you should not use this website.
United Automobile Insurance Company reserves the right to update these Terms of Use at any time. Continued use of this site by you will constitute your acceptance of any changes to the Terms of Use. Please check this page often.
Some UAIC sites are restricted and require a user ID and a password for access. Unauthorized use of or access of such sites is prohibited.
By accessing UAIC sites requiring a User ID and password, you agree that:
This privacy policy is not evidence of insurance and should not be accepted by anyone as evidence of in-force coverage.
Our Privacy Policy applies to all companies within the United Automobile Insurance Group family of companies, which includes the following:
United Automobile Insurance Company United Automobile Insurance Services United Group Underwriters
The United Automobile Holdings, LLC family of companies ("UAH") protects customer information. We maintain physical, electronic and organizational safeguards to protect this information. We restrict access to customer information to the employees and representatives of UAH who need to know that information to provide products or services to our customers. We continually review our policies and practices, monitor our computer networks, and test the strength of our security to ensure the safety of this information.
We collect and use information we believe is necessary to administer our business, to advise you about our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes such as those listed below:
Types of information we may collect and how we gather it:
You must protect against unauthorized access to any information that you use in connection with our website, and you should remember to close your web browser when you step away from your computer and when you have completed your activities on the website. If you choose to create an account on the Website (an “Account”), such as an Account for access to the website, you must treat your user name, password, or any other piece of information related to your Account (“Account Information”) as confidential, and except as otherwise stated herein, you must not disclose Account Information to any other person or entity.
You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your Account at the end of each session. Users should refrain from accessing the website from public or shared computers, and should only access the website from a personal computer located at the user’s private home or office. When accessing other parts of the website, you should use particular caution when logging into and viewing your Account, and when submitting personal information through the website using public or shared computers so that others are not able to view or record your password or other information on your Account or otherwise.
We utilize reasonable information security measures to safeguard your Personal Information against unauthorized access, modification, or destruction. For example, we utilize SSL/TLS encryption protocols when sensitive data is transmitted over the Internet, and use firewalls to help prevent external access into our network. However, unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect the personal information you submit to us, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. UAH disclaims any liability, financial or otherwise, associated with the loss or misappropriation of your personal information due to authorized access that is beyond UAH's control.
Every time you use our website (e.g., access a webpage) we collect personal information and non-personal information regarding that use. For example, to improve our services, we collect how, when, and which parts of the website or its features you use. Also, we may use your device’s unique identifier (UDID) or other unique identifiers to assist us in collecting and analyzing this data.
To assist us in the collection and storage of the foregoing information, the website may use “cookies” and/or other technologies or files, including but not limited to mobile advertising IDs, web beacons and/or analytics tools from third parties to identify or otherwise to monitor how visitors make use of the website and to gather operational and behavioral data through your interactions with the website and related applications, and in communications by email, chat, and/or text message. A “Cookie” is a small amount of data a website operator, or a third party whose content is embedded in that website, may store in your web browser and that the website operator or, as applicable, the third party, can access when you visit the website. A Cookie may also refer to web-browser based storage provided by Adobe’s Flash plugin (a “Flash Cookie”). A web beacon, pixel or tag is a small, usually transparent image placed on a web page that allows the operator of that image, which may be the operator of the website you visit or a third party, to read or write a Cookie.
Through the use of cookies, we may automatically collect certain personal information and non-personal information when you visit the website, including, but not limited to, the time and date of your visit, the pages that you access, and the number of times you return to the website. If you would prefer not to have such cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by so rejecting the cookies, you may be unable to fully access the offerings on the website. Non-cookie tracking technologies may be required to fully access the offerings on the website. Users choosing not to consent to the tracking through such technologies are to discontinue using the website immediately.
We may also collect information through the use of “Web Beacons” (also known as clear/transparent or single pixel GIFs), which are included in webpages and/or emails and help us understand interactions with webpages or emails, including letting us know which emails sent to you have been opened. Web Beacons can help to let us know which e-mails we send are opened, monitor how long a particular webpage is accessed, and/or perform other functions. Clear GIFs may also see or read cookies on your computer. Additionally, we may leverage UTM and/or URL tracking technologies to understand the effectiveness of digital communication and/or marketing and advertising activity. When authorized by us, third parties with whom we contract for the purpose of monitoring statistical use of the website, may use cookies, our web log files, Web Beacons, and other monitoring technologies to compile and aggregate data regarding the effectiveness of our website and/or marketing and advertising activity and operation.
Implementing analytics tools allows us to evaluate and gauge the ways in which users interact with advertising and marketing materials, digital communications, applications, our products/services, and our web properties. Typically, third party providers deliver these services and may use additional technologies to collect information and data related to your website visits and usage of our web properties.
Additionally, we may use IP address information to count and track aggregate visits to the Website, to help diagnose problems with our server or our services, and to administer the Website.
We use customer information to underwrite your policies, process your claims, ensure proper billing, service your accounts and offer you other UAH insurance or financial products that we believe may suit your needs.
We share information about our transactions (such as payment of premium) and experiences with you (such as an auto accident) within UAH and with UAH agents to better serve you and to assist in meeting our current product and service needs. We may also disclose customer information about you to persons or organizations inside or outside our family of companies as permitted or required by law.
We share customer information as necessary to handle any claims that you may have and to protect you against fraud and
unauthorized transactions. For example, we might share customer information such as name, address, and coverage information
with an auto body shop to speed up repairs on an auto damage claim.
We do not share your personal information with other companies for marketing purposes without your consent.
There are two types of information sharing — information sharing within UAH and information sharing outside UAH. We do not sell customer information. We do not provide customer information to persons or organizations outside UAH for their own marketing purposes. The choice in the Special Notice, which follows, applies only to sharing of information within UAH and your insurance agent. For example, if you are an auto policyholder, our ability to share information among other UAH companies allows us not to ask again about your driving record if you apply for a commercial auto policy.
This notice applies only to the sharing of information within UAH that does not involve your transactions or experiences with us.
What Information We Share: Unless you tell us not to, we may share information within UAH that was obtained from your application, such as your occupation; or information obtained from your driving record, insurance policy, or claims history. We may also verify information provided by you, such as information about the operators of your vehicles and members of your household.
Why We Share: We may share information about you within UAH to enhance our service to you, to underwrite your policies, to measure your interest in our products and services, to improve existing products, to develop new products and to monitor customer trends and customer service.
Who We Share With: We may share information within the UAH family of companies and with your insurance agent or successor agent if agency is sold or transferred.
If you prefer that we not share this information within UAH, call us toll free at 1-800-551-2110. Your choice will also apply to your joint accounts, if any. Your direction not to share this information does not limit UAH from sharing certain information about you which is essential to conducting our business, such as processing any claims you may have, or information permitted or required by law. Your choice does limit our effort to market new products and services to you.
